Why ACT?

As your Total Experience leaders, we have the formula for business success and customer satisfaction.

How are we different?

Our Total Experience (TX) solutions combine
EX + CX + UX + DX + MX for a complete solution
that raises the bar for your brand.

Employee Ownership

Employee Ownership

As a 100% employee owned company, our employees’ motivations are uniquely aligned to our customers’ goals, as they directly benefit from the success of our clients.

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Total Experience Enabled

Total Experience Enabled

We offer outstanding experience for all - customers, employees, and users across all digital channels.

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Easy to do Business With

Easy to do Business With

We’re consistently recognized by our clients as a flexible, agile partner with a straightforward business and pricing model.

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De-layered Organizational Structure

De-layered Organizational Structure

We take pride in our operational model. Our clients have access to our frontline Operations teams, ensuring maximum agility and responsiveness to client needs.

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Unparalleled Control and Transparency

Unparalleled Control and Transparency

We make deep analytics and reporting on a constellation of KPIs accessible to our clients, so they have firsthand visibility into each call, as well as performance trends, to examine performance at the individual level.

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25-year Record of Organic Growth

25-year Record of Organic Growth

Established in August of 1997, ACT has over 25 years of experience delivering fantastic customer experiences. We’ve driven triple-digit organic growth by delivering reliable, consistent, superior performance and helping our customers drive revenue.

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Success stories -
in their own words.

Award-winning solutions.

The recognitions below are a testament to our solutions and a reflection of our employees’ capabilities.

2022 Customer Experience Innovation Award by TMC
2023 Customer Experience Innovation Award by TMC
2024 Stevie Award - Customer Service Outsourcing Provider of the Year
2024 Customer Product of the Year Award
2023 Most Loved Workplace Certified Company
Best Workplace Award by Merit Awards
2023 Customer Product of the Year Award by TMC
2023 Customer Contact Center Technology Award by TMC

Our customers choose
us because…

We’re nimble problem solvers.

We’re extremely easy to do business with and think quickly on our feet. This enables us to set you up for success and accelerate time to market.

We prioritize customer success.

We see our customer relationships as strategic partnerships. We go all in because we know that when you win, we win too.

We’re thought leaders in digital experience.

Customers come to us because we bring innovative solutions to the table, combining the right strategy and tactics with an omni-channel approach.

Looking to build a
strategic partnership
with ACT?

We’re here to go above and beyond for your business needs.

Get in Touch