ACT’s B2B and B2C Sales Solutions
ACT understands that effective sales strategies are essential for driving business growth and maximizing revenue.
With our comprehensive suite of sales solutions, tailored for both B2C and B2B environments, we are committed to helping your organization achieve its sales objectives and exceed customer expectations. Whether you're looking to enhance inbound processes for seamless order placement and personalized customer experiences or seeking outbound strategies for lead generation and customer win-back campaigns, ACT has the expertise and resources to support your sales initiatives.
ACT Delivers Better Sales Results! It is often the case that ACT outperforms our clients’ in-house sales team. This is made possible by our highly engaged employee owners, our delayered organization providing better feedback, our Total Experience Formula™ that removes friction from both your customers and our agents, our innovative sales playbook, coupled with a data-driven approach and advanced technology, ensures that every interaction with your prospects and customers is optimized for success.
Partner with ACT and unlock the full potential of your sales team to drive measurable results and sustainable growth.
ACT B2B and B2C Sales Services
At ACT, we offer a comprehensive range of sales solutions designed to empower your business growth and drive revenue generation across both B2C and B2B environments. Our inbound solutions focus on optimizing customer interactions and maximizing sales opportunities, while our outbound strategies are tailored to enhance lead generation and customer engagement.
Order Placement, Processing, and Fulfillment
Streamline your order management processes and ensure timely fulfillment to deliver exceptional customer experiences.
Upselling and Cross-Selling
Maximize revenue potential by identifying upselling and cross-selling opportunities tailored to each customer's needs and preferences.
Product Recommendations and Information
Provide personalized product recommendations and relevant information to guide customers through their purchasing journey.
Customer Onboarding
Facilitate seamless onboarding experiences to onboard new customers quickly and efficiently.
Personalization
Leverage customer data and insights to personalize interactions and offer tailored solutions that resonate with your audience.
Customer Acquisition Campaigns
Develop targeted campaigns to attract and acquire new customers, driving growth and expanding your customer base.
Analytics and Reporting
Gain valuable insights into sales performance, customer behavior, and campaign effectiveness with advanced analytics and reporting tools.
Outbound Solutions
Cold Calling
Initiate outbound calls to prospects to generate interest and nurture leads through the sales pipeline.
Lead Generation
Identify and qualify potential leads to fuel your sales pipeline and drive business growth.
Appointment Setting
Schedule appointments with qualified prospects to facilitate meaningful sales conversations and presentations.
Cross-Selling and Up-Selling Calls
Capitalize on existing customer relationships to drive additional sales and revenue through cross-selling and up-selling opportunities.
Customer Win-Back Campaigns
Re-engage dormant or lost customers through targeted win-back campaigns aimed at reigniting their interest and loyalty.
Product Demos and Presentations
Showcase your products or services through engaging demos and presentations to highlight key features and benefits.
Follow-Up Calls
Stay connected with prospects and customers through follow-up calls to address inquiries, provide support, and nurture relationships.
AI Services.
ACT Chatbots and Virtual Agents
Handles routine customer inquiries and provides basic support services. These AI-driven systems can efficiently handle repetitive tasks, such as answering frequently asked questions, processing simple transactions, and guiding users through self-service options. These AI-driven systems align with the Total Experience Formula™ by automating processes and providing round-the-clock support, thereby improving cross channel experiences, and eliminating the challenges of customer channel hopping.
ACT Machine Learning for Quality Assurance
Applies machine learning algorithms to analyze customer interactions and evaluate agent performance in real-time. By identifying patterns and anomalies in customer conversations, machine learning models assess service quality, detect compliance issues, and provide targeted coaching to agents. These insights can be integrated into the Total Experience Formula™ to track key performance metrics, measure service effectiveness, and optimize operations for better outcomes across all dimensions of the customer experience.
ACT Data Analytics and Reporting
Generates actionable insights and customized reports. By aggregating and analyzing data from multiple sources, AI-driven analytics platforms track key performance metrics, measure service effectiveness, and make data-driven decisions to improve operational outcomes. These insights can be integrated into the Total Experience Formula™ to track key performance metrics, measure service effectiveness, and optimize operations for better outcomes across all dimensions of the customer experience.
ACT Accent Neutralization
AI Accent Localization offers real-time accent conversion and creates a better human-to-human connection and communication effectiveness for customers and call centers. It supports 17+ dialects and offers multiple male and female voice outputs.
ACT Conversational AI Solutions
AI-powered conversational solutions that enable businesses to automate customer interactions across multiple channels, including websites, mobile apps, messaging platforms and voice interfaces.
ACT Speech Recognition
Transcribes and analyzes audio data from customer calls, voicemails, and interactive voice response (IVR) systems. By converting spoken language into text, it extracts actionable insights, monitors service quality, and enhances agent training programs.
ACT Natural Language Processing (NLP)
Analyzes and understands unstructured data from various sources, including customer interactions, emails, and surveys. By extracting insights from text data, it provides valuable customer feedback, identifies sentiment trends, and personalizes customer interactions. And by using finite customer data sources, ACT’s NLP does not contaminate the data pool with false or misleading data found on the Internet.
ACT AI Interpreter
More cost efficient than human interpreters, AI Interpreter instantly joins the call, provides a constant experience and supports 20+ languages.
To stay up-to-date with the latest news, industry highlights, and insights from ACT, visit our Resource Center.
Ready to talk?
ACT offers the AI-Powered solutions you need including Chatbots and virtual agents, machine learning and quality assurance, data analytics and reporting, accent neutralization, conversational AI, speech recognition, natural language processing and AI interpreter to support our agents in delivering a superior customer experience to your customers.
We welcome the opportunity to discuss how ACT can tailor our services to meet your specific needs.