ACT Ranked 76th Among 100 Global Companies Recognized for Employee Sentiment and Satisfaction
New York, NY (May 22, 2024) – Newsweek today published their annual rankings for the Top 100 Global Most Loved Workplaces® list, and ACT (Advanced Call Center Technologies) ranked #76. This is the 2nd annual Top 100 Global Most Loved Workplaces® list in collaboration with the Best Practice Institute (BPI), a leadership development and benchmark research company.
The results were determined after surveying more than 2 million employees from businesses with workforces varying in size from 30 to more than 10,000. The list recognizes companies that put respect, caring, and appreciation for their employees at the center of their business model and, in doing so, have earned the loyalty and respect of the people who work for them.
“As a 100% employee-owned company, we are deeply honored to be recognized among Newsweek’s Top 100 Global Most Loved Workplaces for 2024,” said Hunter Croft, President and CEO of ACT. “This achievement reflects our relentless dedication to empower our employee owners and continuously improve the employee experience (EX), as a key component of our business strategy. For this reason, ACT has mapped over 240 touchpoints in the employee experience and put measures and controls in place to ensure we’re delivering the experience we expect. We position them to be successful through a combination of technologies, tools, and processes, solving the complexity of their jobs. We know that engaged employees deliver better business outcomes, which is a huge differentiator for our clients as well.”
How positive workers feel about their future at the company, career achievement, how much employer values align with employee values, respect at all levels, and the level of collaboration at the firm were the five critical areas measured to gauge employee sentiment. In addition, areas such as inclusion, employee wellness, diversity, career development, and company leadership were identified and analyzed in relation to the five critical areas measured.
“As workplaces continue to shift, it’s clearer than ever that fostering collaboration, embracing a positive outlook, and aligning values are essential. The companies celebrated on the 2024 Global Most Loved Workplaces® list truly embody these principles. They show us that by championing respect and team-oriented outcomes, they’re not just building great workplaces, they’re shaping a brighter future for all.” – Nancy Cooper, Global Editor in Chief of Newsweek
“I started Most Loved Workplaces out of inspiration from my community of people who consciously place love for their employees at the center of their business model,” said Louis Carter, the founder, and CEO of BPI and a social/organizational psychologist, thought leader, entrepreneur, and author.
Carter’s book, “In Great Company: How to Spark Peak Performance by Creating an Emotionally Connected Workplace,” identifies the specific areas needed to become a highly respected, reputable organization where people love to work with each other – a Most Loved Workplace.
For the full Newsweek list of 2024’s Top 100 Most Loved Workplaces®, please visit https://www.newsweek.com/rankings/global-most-loved-workplaces-2024.
Methodology
BPI measures five primary areas to determine how employees feel about where they work to create the Most Loved Workplaces® list: the level of collaboration at the workplace, how positive workers are about their future at the company, how much employer values align with employee values; respect at all levels and career achievement. In consultation with Newsweek editors, BPI also considered employee wellness, diversity, inclusion, career advancement, and other workplace and talent development initiatives.
To identify the top 100 companies ranked in this Newsweek publication, companies were evaluated and scored as follows: 50 percent of the initial score was based on direct employee responses to BPI’s proprietary Love of Workplace Index® assessment. Another 15 percent was derived from analysis of external public ratings from sites such as Comparably, Careerbliss, Glassdoor, Indeed, and Google. The final 35 percent came from BPI’s direct interviews and written responses from company officials. Newsweek then researched every company on the list to determine the final list of 100 companies and their rankings.
About Newsweek
Newsweek is the modern global digital news organization built around the iconic, over 85-year-old American magazine. Newsweek reaches 100 million people each month with its thought-provoking news, opinion, images, graphics, and video delivered across a dozen print and digital platforms. Headquartered in New York City, Newsweek also publishes international editions in EMEA and Asia.
About Best Practice Institute
Best Practice Institute is an award-winning leadership and organization development center, benchmark research company, think tank, and solutions provider. BPI is the certifying body for Most Loved Workplace® and conducted the original research to create the model and criteria for becoming a Most Loved Workplace®. BPI’s research proves that Most Loved Workplaces® produce 3-4 times better customer service, employee performance, and retention than companies not loved by their employees.
About ACT:
ACT is a U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula – that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As a 100% employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 27 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.
