ACT’s Total Experience Solutions Honored for Exceptional Innovation
Philadelphia, PA, March 8, 2024 – ACT (Advanced Call Center Technologies, LLC), a total experience (TX) innovator and 100% employee-owned customer experience (CX) leader, announced today that TMC, a global, integrated media company, has named ACT’s Total Experience Solutions as a 2024 CUSTOMER Product of the Year Award winner.
“Understanding and optimizing the Total Experience (TX) for their customer care operations is a top priority for our clients, and this award is another positive signal of our leadership in the TX space,” said ACT President and CEO Hunter Croft. “It is particularly meaningful to be recognized for delivering the technologies and solutions that are helping leading brands deliver better customer experiences in an increasingly digital and omni-channel world. That we have received this award recognition for two years running is a testament to ACT’s excellence in execution.”
The 2024 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries, one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor ACT with a 2024 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Total Experience solutions have proven deserving of this elite status and I look forward to continued innovation from ACT in 2024 and beyond.”
About ACT (Advanced Call Center Technologies)
ACT is a U.S.-based business process outsourcing provider and global leader in customer care. Our approach is founded on a winning formula – that the best solutions integrate Employee Experience (EX) + Customer Experience (CX) + User Experience (UX) + Digital Experience (DX) + Multi-experience (MX) for an outstanding Total Experience (TX) overall. As a 100% employee-owned company, we have placed Employee Experience at the center of our business strategy because we know that engaged employees ensure the best customer outcomes. As shareholders in the business, our Employee Owners have a personal interest in delivering value to our clients, and their motivations are uniquely aligned to our clients’ success.
We have more than 27 years’ experience helping our partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. We serve many of the world’s top companies spanning a wide range of verticals, including numerous Fortune 50 clients. We offer a broad range of leading-edge technologies and custom solutions tailored to your business needs to make every unique customer connection count.
