Smarter Fraud Prevention for Your CX
Utilize a transformative blend of proactive fraud prevention services, cutting-edge technologies, and proven experience that delivers exceptional CX security, protecting your process from common threats and risks.
ACT AI CoPilot
Get real-time guidance, suggestions, and recommendations during customer interactions across sales, customer care, and technical support environments. It analyzes ongoing interactions, such as phone calls, chats, or emails, and generates AI-driven recommendations based on conversation context, customer history, and other relevant data. These recommendations, which may include suggested responses, next best actions, relevant knowledge articles, or upselling opportunities, are delivered to agents through a user-friendly interface integrated into their workflow, allowing them to review and decide on the suggestions. The Total Experience Formula™ enhances CoPilot by pulling customer information from all data silos to offer more accurate next steps and actions.
How ACT’s Transformative Approach Make Us the Best Choice for Your FD&P
With 20+ years of FD&P experience, our clients benefit from our advanced technology, rapid responses, superior insights, and focus on business outcomes.
Work With a Diverse Team of Experts
Our streamlined structure ensures program nimbleness by senior management being directly engaged in your programs. This drives better outcomes and cohesiveness. You are assigned a specific team to provide you with a consistent and strategically coordinated support network from ACT.
As a performance driven business, we have achieved 98%+ green scorecard of our operational metrics marked in the ‘green’ category since 2023. This outstanding performance reflects our commitment to delivering exceptional results and ensuring the highest standards in fraud prevention services.
A Team Invested in Your Success
As a 100% employee-owned company, our Employee Owners have a personal interest in delivering value to our clients. You can rest easy, knowing your ACT team’s motivations are uniquely aligned to your success.
Since becoming Employee Owned, employee attrition dropped by more than 31%, supporting a stronger knowledge base retention. This also empowers our employees with the empathy needed to deal with nuanced situations and accommodate non-standard requests, such as customers who are concerned about their money and privacy.
Agile Technology Built for Speed
We know how important it is to get quick solutions and stay responsive. That’s why ACT has built a contact center technology platform that allows us to rapidly build flexible, composable applications that are tailored to meet your needs in hours, instead of weeks.
This platform allows ACT to quickly configure a solution that exactly matches your business’s needs without massive time, cost or complexity. For example, in some cases we’ve helped a client restore contact center operations of their captive centers by supplying essential hardware and a custom dashboard for real-time data and analysis. In so doing, ACT empowered the client to regain visibility, control, and trust during a critical period.
ACT Intelligent Virtual Assistant (IVA)
Automate the most common recurring customer support engagements while intelligently directing high-value and complex tasks to live agents. Our generative conversational AI technology employs natural language processing (NLP) and large language models (LLM) in voice and chat interactions to streamline the customer experience as well as accelerate top priority engagements. IVA data is captured and integrated into our complete analytics stack for a 360° view of the Total Experience across all communications channels.
ACT Fraud Detection & Prevention Services
Our comprehensive approach to fraud detection and prevention services includes proactive strategy, consumer account management, commercial account solutions, comprehensive fraud risk management and AML, personalized and customer experiences, back-office transaction management, credit risk mitigation, and measurable results.
Continue Learning
Fraud Prevention in a Digital-First World: The Role of AI and Human Expertise in Mitigating Evolving Fraud Tactics
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Service Related FAQ
Customer service operations, including help desks, contact centers, and digital support channels, are vulnerable to a range of fraud threats. These include identity theft, phishing, account takeovers, social engineering, and payment fraud. Fraudsters often exploit customer service interactions to gain unauthorized access to sensitive information or manipulate agents into bypassing security protocols. ACT mitigates these risks through advanced fraud detection tools, agent training, and secure communication practices.
Yes, outsourcing fraud prevention to experts like ACT ensures your customer service channels are protected by trained professionals using advanced fraud detection tools.
ACT provides both domestic, nearshore, and offshore fraud prevention support. All teams are trained in compliance, data protection, and fraud mitigation protocols.
ACT’s fraud prevention solutions are seamlessly integrated into customer care operations, combining secure technologies, specialized agent training, and real-time monitoring to protect customer data and prevent unauthorized access.
What makes ACT different is our intentionally delayered structure, which promotes agility, transparency, and direct communication across teams. We operate without traditional P&L ownership, ensuring decisions are made with a focus on partner outcomes and employee empowerment, not departmental profit. As an employee-owned company, every team member has a vested interest in delivering exceptional service and safeguarding your brand. This ownership mindset drives accountability, innovation, and long-term value in every partnership.
ACT uses AI-driven analytics, behavioral monitoring, and multi-factor authentication to detect and prevent fraud before it impacts your business.
ACT uses advanced fraud detection tools including AI analytics and secure authentication protocols to protect customer data.
ACT agents receive specialized training in fraud detection, compliance, and secure communication practices to identify and respond to suspicious activity effectively.
Safeguard Every Interaction With Smarter Fraud Defense
Partner with ACT to stay ahead of fraud threats with AI-powered detection and human intelligence. Our flexible solutions protect customer trust and reduce risk without compromising experience.