Who we are.
ACT looks past the challenge to the promise beyond to deliver amazing total experience solutions.
About us.
Founded in 1997 and recently 100% employee-owned. Our experienced, talented agents are uniquely motivated and committed to ensuring our clients’ success. Our philosophy to go beyond the call means we treat each customer interaction as an opportunity to strengthen loyalty, trust, and value. We at ACT take pride in being the strategic partner and voice of your brand.
Our purpose and company values
Our overarching purpose.
ACT looks past the challenge to the promise beyond, applying our experience, ingenuity, and sheer determination to create amazing experiences that deliver lasting value for everyone involved.
ACT is 100%
employee-owned.
Find out more on why we prioritize the best employee experiences with our ESOP program.
More on ESOP Join Our TeamMeet our dedicated
leadership team.
ACT is led by a team of highly experienced industry experts.
Award-winning solutions.
The recognitions below are a testament to our solutions and a reflection of our employees’ capabilities.
2022 Customer Experience Innovation Award by TMC
2023 Customer Experience Innovation Award by TMC
2024 Stevie Award - Customer Service Outsourcing Provider of the Year
2024 Customer Product of the Year Award
2023 Most Loved Workplace Certified Company
Best Workplace Award by Merit Awards
2023 Customer Product of the Year Award by TMC
2023 Customer Contact Center Technology Award by TMC
Our international footprint provides domestic, nearshore and offshore solutions.
San Luis, Arizona
Carmichael, California
Logan, Utah
Berwyn, Pennsylvania
Harlingen,
Texas (3)
Shreveport, Louisiana
Montego Bay, Jamaica (5)
Johnson City, Tennessee (2)
Guatemala City, Guatemala
Johannesburg, South Africa
IloIlo, Philippines
Kingsport, TN
Bristol, TN
Norman, OK
Looking to
form a strategic
partnership?
We’re here to go above and beyond for your business needs.
Get in Touch