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100% Employee Owned Leaders in Total Experience
Our approach integrates Employee Experience (EX), Customer Experience (CX), User Experience (UX) and Digital Experience (DX) in a Multi-Experience (MX), omni-channel model.
We are
total experience
customer experience
employee experience
user experience
multi experience
digital experience
obsessed.
We serve our clients with empathy and creativity through live and digital experiences, optimizing every touchpoint of the customer – and employee – journey.
What makes us different?
Going beyond the call means we are committed to providing the best experiences across every touchpoint. We deliver a broad spectrum of solutions combining top-notch talent, advanced technology platforms and deep analytics.
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We hire experienced, highly skilled agents at the top of their trade who make a life career out of their craft. More than 90% of our leadership are promoted from within. Our agents don’t just deliver a scripted message — they are the real, human voice for our company and yours.
We believe technology is the critical enabler for the best customer experiences. We provide a spectrum of AI-enabled technology solutions tailored to our clients’ needs. We also offer “bring your own platform” capabilities to integrate directly into your own systems. Our technology assets are leading edge, and our information technology team stands apart in their ability to provide omni-channel solutions promptly and efficiently.
Our proven process starts with a discovery to establish a thorough understanding of your specific needs, and ends with a customized solution where we manage performance based on mutually agreed metrics. We provide deep analytics across every project, and full visibility for our clients into every data point we track. From average call time, to customer satisfaction, to issue codes, and hundreds of metrics in between, our transparency is unrivalled.
ACT is 100%
employee-owned
Employee Ownership means our employees are shareholders in the company, so they benefit directly from our clients’ success. This makes everyone at ACT highly committed to delivering outstanding service.
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Aug 15, 2024
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Forbes Ranks Employee-Owned ACT in the Top 100 on America’s Best Employers for Women 2024
ACT (Advanced Call Center Technologies) announced as top ranked BPO on Forbes list of Best Employers for Women Women account…
Learn MoreJul 19, 2024
ACT Receives 2024 Contact Center Technology Award from CUSTOMER Magazine
ACT’s Total Experience Solutions honored for improving customer service technology and improving the customer experience Philadelphia, PA, July 19, 2024 – ACT…
Learn MoreReady to set your
business apart with
our Total Experience model?
Speak to our team and get started today.
Get in Touch