ACT Advanced Call Center Technologies – We go beyond the call.

We are

total experience

customer experience

employee experience

user experience

multi experience

digital experience

obsessed.

We serve our clients with empathy and creativity through live and digital experiences, optimizing every touchpoint of the customer – and employee – journey.

Total Experience Solutions

TX

CX

EX

UX

MX

DX

What makes us different?

Going beyond the call means we are committed to providing the best experiences across every touchpoint. We deliver a broad spectrum of solutions combining top-notch talent, advanced technology platforms and deep analytics.

More on ACT

Our People

We hire experienced, highly skilled agents at the top of their trade who make a life career out of their craft. More than 90% of our leadership are promoted from within. Our agents don’t just deliver a scripted message — they are the real, human voice for our company and yours.

Our Technology

We believe technology is the critical enabler for the best customer experiences. We provide a spectrum of AI-enabled technology solutions tailored to our clients’ needs. We also offer “bring your own platform” capabilities to integrate directly into your own systems. Our technology assets are leading edge, and our information technology team stands apart in their ability to provide omni-channel solutions promptly and efficiently.

Our Process

Our proven process starts with a discovery to establish a thorough understanding of your specific needs, and ends with a customized solution where we manage performance based on mutually agreed metrics. We provide deep analytics across every project, and full visibility for our clients into every data point we track. From average call time, to customer satisfaction, to issue codes, and hundreds of metrics in between, our transparency is unrivalled.

ACT is 100%
employee-owned

Employee Ownership means our employees are shareholders in the company, so they benefit directly from our clients’ success. This makes everyone at ACT highly committed to delivering outstanding service.

We have decades of
experience serving
key industries.

Automotive

Deliver seamless experiences that delight drivers and dealers

Banking & Wealth Management

Bring reliable services and premium experiences to money and wealth management

Consumer Finance and Fintech

Simplify the financial journey and build trust with outstanding digital experiences

Education & Student Lending

Improve the student lending experience with next-level customer care

Healthcare, Wellness & Pharma

Build trust and confidence with patients through end-to-end multi-channel experiences

Media & Entertainment

Accelerate response times and reduce customer churn

Public Sector

Modernize lifeline services and public utilities for communities and families

Retail & Ecommerce

Create immersive buying experiences that engage customers and build brand loyalty

Technology

Differentiate your client experience through seamless digital touch points with a human touch

Telecommunications

Delight customers and reduce churn with integrated support and self service platforms

Travel, Transportation & Tourism

Perfect the travel experience with fully integrated services and digital platforms